Terms and Conditions

Last updated: May 8, 2026

These Terms and Conditions ("Terms") govern your use of the Kraftec Inc. website located at www.kraftechome.com (the "Site") and the HVAC services provided by Kraftec Inc. ("we," "our," or "us"). By accessing our Site or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Site or use our services.

1. Service Description

Kraftec Inc. provides heating, ventilation, and air conditioning (HVAC) services including but not limited to:

  • AC installation, repair, and maintenance
  • Heating system installation, repair, and maintenance
  • HVAC system diagnostics and inspection
  • AC duct cleaning and maintenance
  • Preventive maintenance programs
  • Emergency HVAC repair services

2. Use of Our Website

You may use our Site to learn about our services, request quotes, and contact us. You agree not to:

  • Use the Site for any unlawful purpose
  • Submit false or misleading information through our contact forms
  • Attempt to gain unauthorized access to our Site or systems
  • Use any automated means to access the Site without prior written consent

3. SMS/Text Messaging Terms and Conditions

Kraftec Inc. may send SMS/text messages to communicate with you regarding service appointments, confirmations, reminders, and follow-ups. By providing your mobile phone number and opting in, you agree to the following terms:

Purpose of Messaging

We will send you text messages related to your HVAC service requests, including appointment confirmations, service reminders, technician dispatch notifications, and post-service follow-ups. Additionally, you may optionally opt in to receive promotional messages, including special offers, seasonal discounts, and maintenance tips.

Opt-In Method

Service message consent: You opt in to receive service-related SMS messages by providing your phone number through our contact form and explicitly consenting. Service consent is required to receive order updates.

Marketing message consent (optional): You may separately opt in to receive promotional SMS messages. Marketing consent is entirely optional and can be given or withdrawn independently of service consent. Opting out of marketing messages does not affect your ability to receive service notifications.

Opt-In and Opt-Out Keywords

  • Opt-In: Text "START" to confirm receipt of messages and continue receiving communications
  • Opt-Out: Reply "STOP" to any message to cancel SMS communications
  • Help: Text "HELP" for assistance or to request more information about our messaging service

Message Frequency

Message frequency: You will receive up to 3 messages (scheduling, dispatch, completion) per service order. If you opt in to marketing messages, you will receive up to 2 promotional messages per month.

Opt-Out Instructions

Service messages: You may opt out of all SMS messages at any time by replying "STOP" or contacting us directly at info@mykraftec.com.

Marketing messages only: If you have opted in to marketing messages and wish to stop receiving them while continuing to receive service notifications, please contact us at info@mykraftec.com. Opting out of marketing messages does not affect your service notifications.

Support

If you have questions about our SMS service, need technical support, or wish to update your communication preferences, please contact us:

Message and Data Rates

Standard message and data rates charged by your mobile carrier may apply. Consent is not a condition of purchase.

4. Booking and Payments

Service appointments are scheduled based on availability. We offer price matching and stand behind the quality of our work with a money-back guarantee. Payment terms will be discussed and agreed upon before service begins. We accept major credit cards and other payment methods as specified at the time of service.

5. Intellectual Property

All content on this Site, including text, images, logos, graphics, and software, is the property of Kraftec Inc. or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent.

6. Limitation of Liability

To the maximum extent permitted by law, Kraftec Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our services. Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

7. Indemnification

You agree to indemnify and hold harmless Kraftec Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Illinois.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any modifications constitutes your acceptance of the updated Terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us: